FAQs


Tours


  • What is your cancellation policy?

    If you cancel with 35 days or more notice, you will get a full refund. We can also try to reschedule your tour for another time and hold your booking, the choice is yours.

    *NOT applicable to Multi-Day Tours*

  • What is a private tour?

    Private tours are exactly what you think - private. A tour just for you and your party. If you are travelling alone then it will be just you or if you have a travel companion/companions then it will only be your group that booked. 

  • Do you offer hotel pick up?

    Yes! all our tours are private and will be only the group you book for. An extra of your tour being private means we come to you to begin your tour of Scotland and return you to your hotel at the end of the day.

  • Do you pick up from AirBnB's

    Yes! our guide can meet you outside the address of your apartment.

  • Do we stop for lunch?

    Yes, we stop in small towns and villages, where our guides can recommend a place to eat. 

  • Is the tour just us?

    Yes, private tours are exactly that. A tour just for you and your party. If you are travelling alone then it will be just you. 

    *Excludes Small Group Royal Mile Tour*

  • Do we need to book admissions?

    This depends on your tour, a lot of locations have walk up slots. One that we always recommend booking in advance is Edinburgh Castle. Please contact us to confirm.

  • Can we include Edinburgh Castle?

    Yes! Our guides can all guide within Edinburgh Castle. We always advise purchasing your Castle tickets in advance to make sure you get in when you want to. We need advanced notification of this to ensure there is space for our guide to join your group on the day.


Itineraries


  • Do itineraries change?

    Your tour will always follow the itinerary as closely as possible. However in some cases visitor attractions may be closed or traffic restrictions can impact the tour route. 

  • What's included?

    Included in your tour is a private vehicle, private driver/guide, bottled water, hotel pick up and drop off.

    *Multi-day tours include admissions*

  • What is excluded?

    We exclude accommodation, admissions and meals from our itineraries so you can travel however you want.

    *Multi-day tours include admissions*

  • Should I take out travel insurance?

    Yes, we all ways recommend that you take out travel insurance in case of any unforseen circumstances.

  • I have mobility issues can I still come?

    If you have mobility issues let us know. If we know in advance we can tailor the tour to your needs. The more you tell us the better the experience for you. We want you to have the best time you can when you are here. The joy of private tours is they are at your pace.


Guides


  • Can we request a guide?

    We can't gurantee a specific guide for each tour, however we always aim to provide the best experience no matter what guide you have.

  • Does the guide have lunch with us?

    As you wish, the guide can have lunch with you. Feel free to ask our guides to lunch, they will be more than happy to spend the extra time with you.

  • Do you have insurance?

    Yes! we have comprehensive Public Liability insurance and commercial vehicle insurance on every tour by default.

  • What languages are available?

    The tour will be delivered in English as we only have english speaking guides.

  • Should I tip the guide?

    Honestly, our guides would never refuse a cheeky bonus. However it is up to you and the amount is at your full discretion.

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